Honeywell Aerospace - Adrian's Corner

Quick response from team reduces delays from FAA outage

Brian Davis
Vice President, Global Technical Operations
Customer & Product Support

Our Global Technical Operations team continues to make positive improvements that increase the value our customers’ experience each time they use our services. I’d like to share a situation that occurred today, which based on the quick response from our Global Data Center staff, resulted in minimal impact to our customers. 

Around 3:30 a.m. (MST), one of our Flight Service team members was closely tracking and monitoring customer flight plan filings, when he discovered flight plans were not filing with Air Traffic Control (ATC).  He immediately contacted the center and was advised a server was offline resulting in a National outage. During the outage, air traffic controllers were to manage the flight plan data manually.

Our Global Data Center Support team jumped into action and began faxing the filing forms to the centers so they could be manually entered into the system.  Follow up calls to the various centers allowed our team to verified fax numbers and confirmation of filing receipts. 

The Newswires confirmed this morning that one of two electronic systems used to file flight plans with the Federal Aviation Administration (FAA) had experienced problems. The equipment outage hit about 6 a.m. Central time, forcing the manual entering of flight plans.

Based on the fast response from our GDC and support teams, all 145 Honeywell flight plans were filed in the ATC system. Customers were advised that we were aware of the situation and working closely with the ATC to file the flight plans. During the time period of the outage, we had 19 legs that were scheduled to depart and none experienced any delays and were considered on-time flights. I’m pleased our team helped minimize our customer delays and get them to their destination on time.

I welcome your comments.

Brian 

MyAerospace Portal Update

Maura Shaffer, Vice President of eBusiness 

 

If you’ve had the chance to read my previous posts, I’ve been providing updates on the improvements our web portal team has made throughout the year to the MyAerospace Web site. Today, I’m excited to share some great news with the recent go live of our new online price & availability/ordering functionality that will enhance our customers’ web experience.

 

With a click of the mouse, 24 hours a day, 7 days a week, customers can order spares, rentals or exchanges of mechanical products, wheels & brakes, and avionics aftermarket parts and subassemblies used in the maintenance, repair, and modification of Honeywell commercial products – online. The new feature allows customers to download their specific pricing information and receive real-time parts availability.

 

Simple navigation directs customers to an extensive array of Honeywell products and services, quotes and ordering, support or the Honeywell Aerospace helpdesk.

 

The new Products online catalog offers advance search capabilities to the more than 100,000 parts and systems, with useful downloadable information such as Supplemental Type Certificates, brochures, service bulletins, and retrofits, modifications and upgrades.

 

Our new Services online catalog provides easy access to a wide range of services including flight planning, navigational database downloads, maintenance and warranty programs, and training to name a few.

 

With the new quotes and ordering feature, customers now have the ability to create or change an order, get real-time price & availability, request a quote if a product is not priced, or verify an orders status - all online. The web enhancements include an option to sign up for pro-active status email notifications and automated daily reports.

 

Our customers’ adoption of these improvements has been immediate with more than 5000 customer searches for price and availability within the first few weeks of operation.  With more enhancements planned, we’re hoping to migrate a large portion of all customer orders to the web by the end of 2010.

 

I hope you will take a few minutes to experience some of the substantial improvements made by our team at www.honeywell.com/myaerospace.

 

I will continue to provide updates on our progress and as always, I welcome your comments.

 

Maura