Donna Chase, Vice President of Business and General Aviation Customer Support
This year’s 9th Annual European Business Aviation Convention & Exhibition – the renowned EBACE conference was just as busy as prior years’ events. Located in Geneva, show organizers recorded the event as the third-largest EBACE event, with 10,917 people in attendance, which is outstanding considering a challenging economy.
At the event, our business showcased many new products and services and I would like to highlight a few of our exciting announcements.
• HONEYWELL DELIVERS 500TH HTF7000 ENGINE -- The HTF7000 engine fleet recently passed the 500,000 fleet-hour milestone. HTF7000 engines are demonstrating an industry leading 99.96% dispatch reliability, a reliability mark unequaled for entry into service for small turbofan engines. Read more…
• HONEYWELL INTRODUCES PERSONAL-SIZE COLOR TOUCHSCREEN FOR BUSINESS JET CABIN CONTROL -- The Ovation® Select™ 200C personal control unit (PCU), a 4.3” TFT color LCD touchscreen control device, specifically designed as a replacement for the Ovation C-Series MHL4 VIP personal control unit. Read more…
• HONEYWELL ENHANCES AIRBORNE CONNECTIVITY WITH SWIFTBROADBAND-CAPABLE MCS-7100 SERIES SATCOM -- The first true SwiftBroadband connectivity in the industry, capable of providing true end-to-end VoIP telephony services over the SwiftBroadband network. Read more…
We also announced exciting news that the Honeywell that its Ovation® Select™ cabin management system has been selected for Embraer’s Legacy 450/500 series aircraft. Honeywell is also developing new avionics capabilities that will include NextGen features like, Future Air Navigation System (FANS 1/A), Wide Area Augmentation System-Localizer Performance with Vertical guidance (WAAS-LPV) Required Navigation Procedures (RNP) and new Liquid Crystal Displays (LCD) for certain *Challenger 601 and Global Express* aircraft.
The EBACE conference is an important event that gives us an opportunity to recognize our customers and thank them for doing business with us. More importantly, the conference provides us the chance to meet with many of our key customers and Channel Partners, and get their feedback on the progress we are making in customer service and in delivering a great customer experience.
I had the opportunity to meet with our European Operator Advisory Board while I was there and listen to their comments and suggestions. We are most appreciative of their time and dedication to assisting us in becoming number 1 in service and support. I personally received feedback from customers that was positive and feedback that recognizes we still have some opportunities for improvement, both of which are welcome as we strive to be the best in customer service and support.
We had a new Honeywell booth this year that worked out great for having customers meetings and discussions. Our Customer & Product Support desk was visited by our customers, and our team of Field Service Engineers and Customer Support Managers were able to deliver prompt and efficient service. Thank you to everyone that helped in making this year’s conference a success.
I welcome your comments.
Donna
